Airline Travel part three

Here is the response from airline number 2:

Dear Captain Dude,

RE: Case Number some giant number = lots of complaints

In your recent email, you alerted us to your concerns regarding your
travel to Somewhere on December 6. On behalf of this craphole,
we sincerely regret that you were unable to board Flight POS due to late
check-in and we regret that our ticketing agent incorrectly routed you,
which resulted in several phone calls to fix your ticket. I truly
understand how frustrating this must have been for you.

On-time performance is an important factor when passengers choose an
airline, and We Jackasses dedicates a great deal of time and effort to
ensure we operate as scheduled. To avoid the risk of cancelled seat
assignments or reservations, we recommend to all passengers, traveling
with or without luggage, that they meet the following check-in
guidelines.

- Check in at the Self Service Device (SSD) no later than 30 minutes
prior to the scheduled flight departure time for flights between the 50
United States. Exceptions are:

- Departures from Atlanta, Denver, Los Angeles, Newark, Tampa, and
Washington DC (Dulles) require 45 minutes prior.
- Departures from Las Vegas require 60 minutes prior.
- Check in at the SSD no later than 60 minutes prior to scheduled flight
departure time for International flights including Montreal, Toronto,
and Vancouver.

Because over 80% of our customers check in electronically, we may only
have a limited number of agents on duty for those passengers requiring
assistance at airport check-in. We ask our customers to plan
accordingly.

Nevertheless, we understand that various reasons may prevent passengers
from meeting our check-in guidelines. When this happens we will assist
passengers with rescheduling their travel.

However, there was no excuse for our ticket agent to not route you all
the way to somewhere. While our customer service agents are
responsible for a wide spectrum of information, this data is at their
fingertips, either from a quick call to our help desk or within our
computer database. I am sorry that in this case, our agent did not take
the time to locate the correct information needed to provide appropriate
customer service for you.

This entire matter was unfortunate and I wish there was something I
could say or do to change what occurred. We continually strive to
improve our processes through recurrent training and internal coaching
of our employees. Your concerns have been shared with the Washington DC
Airport Manager so we can improve the quality of our service.

As a customer, Captain Dude, we appreciate you taking the time to write.
Thank you for giving us the opportunity to respond and hope to welcome
you onboard a future flight. Given this privilege, I am confident we
will provide the excellent service you deserve and have every right to
expect.

Sincerely,

Another useless tool!
Customer Care
Craphole Airlines

Thank you so much for nothing, I want my tv.