Comcast Customer Service and the BCS Bowl Games

So it's only fair that if I don't like the games being on ESPN I needed to also alert Comcast that their lineup is part of the problem.

Here's what I said:

Dear Sir or Madam,

I was disappointed to learn that none of the BCS bowl games are
available to me. I pay only for the limited cable package because of the
amount of trash that is generally on television and excessive channels I
do not want. Because of the way channel selection works, I would have to
pay almost $60/mo just to get ESPN which I am not willing to do. This
year my friends and I will be unable to watch any available college
games. We all enjoy football a great deal but aren''t willing to have to
purchase 50 channels we do not want in our homes. Thank you for your
time.

Regards,

They wrote back quickly:

Thank you for contacting Comcast Cable E-mail Support.


I thank you for allowing me this opportunity to assist you. Captain Dude, as
your service representative today, I want you to know that your
satisfaction is of my topmost priority. I will be more than happy to
assist you with your concern. I assure you that you have reached the
right person and rest assured that all information included on this
correspondence will resolved your concern.

I am sorry to hear you are having issues with your current service as
you are unable to watch some of your favorite sports game. Captain Dude, I can
understand why you would be upset, I would feel the same way if I was in
the situation you are in. I sincerely apologize for the inconvenience
this has caused you. Rest assured that your concern will be taken care
of.

Captain Dude, it is a regret to informed that ESPN channel is available for
Comcast Digital Cable package and higher tier only. Therefore, in order
to view ESPN channel, you will need to upgrade your cable service. We
have several different packages for you to pick from; however, we do not
offer a la carte programming where you can pick channels that you would
like to include on a certain package you are subscribed to. If we do
begin to offer a la carte programming, we will notify all of our
customers about the package changes.

To check on available services, packages, and rates in your area that
best suits your budget and needs, please contact us at
http://www.comcastsupport.com/chat

Or, 1-800-XFINITY (934-6489) during office hours.

I suggest you have the following information available when calling or
chatting to ensure the time you need to spend on the phone or chat is as
short as possible:

- Name on the account
- Address where service is provided and mailing address if different
- Telephone number associated with the account
- One of the following: Last 4 digits of the Account holders Social
Security Number/Security Code/Account Number/Amount of most recent
payment on the account

Captain Dude, I thank you for taking the time out from your busy schedule to
share your concerns. We continue to strive for complete customer
satisfaction so your feedback is valuable to us. We appreciate that you
have chosen Comcast as your service provider and we thank you for your
business.

Thank you for choosing Comcast! In addition to providing you with the
latest and greatest products, we want to ensure that you are satisfied
with our services. It is a pleasure assisting you and resolving your
issue today. Thank you for bringing Comcast into your home! If you need
assistance in the future, please do not hesitate to contact us at:

Chat Support (24 hours a day):
http://www.comcastsupport.com/chat

Phone Support (office hours only):
1-800-XFINITY (934-6489) during office hours

Bulk or Business accounts (office hours only):
1-800-391-3000 or 1-800-361-1619

We hope to do business with you again. Have a great day and take care.


Sincerely,

Elaine T
Comcast Customer Care Specialist
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Wow, "Elaine" (Hello, my name is Peggy) writes terribly. It's unfortunate that the only solutions are giving someone more money. I pay enough and I am about to get rid of your "service" altogether. Yeah, I chose to disseminate this so that others can make an informed decision.