Thursday, January 07, 2010

Sprint Customer Service



Sprint is totally awesome! Let me describe my previous statement which is dripping with sarcasm. Sprint allowed access to my account 24 hours after I had changed all of my security questions and answers. This action was not so much completely malicious by the person who did it, but rather a great example of how your information may not be protected.

Having been on the phone with 800 different Sprint customer service reps, and even someone from "Dan's" office, all I get are very weak excuses that they did everything right. The only "bright spot" was a very nice lady in their fraud management department that confirmed that my timeline of events was completely accurate.

If you use Sprint, enjoy!

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