We recently decided to give up on Knology as our ISP after the 900th prolonged service outage. After reviewing all the price gouging offers, we decided to select the slowest, cheapest, thing from AT&T.While we were having our negotiations, the sales people said we could get their DSL Elite for only $5 more per month. See this ad. We had already switched our phone over with just basic service at this point. We decided on accepting the $24.95/mo offer knowing the promotion would only last a year. Imagine our surprise when we got our first bill and saw we were being charged $44.95/mo for DSL and had been signed up for AT&T long distance. When we finally got a live body on the phone they said "of course" we had to pay full price on the DSL for three months before getting the promotional rate and that "of course" you have to be an AT&T long distance subscriber to have their DSL elite service. No one seemed to care when we said this had not been disclosed to us. After THREE days on the phone with six different customer service representatives we finally got rid of their long distance and their "elite" DSL. I now have the slowest crappiest Internet connection ever.
No comments:
Post a Comment