Follow the adventures of Captain Dude on his quest to figure out exactly how the zipper was invented.
Thursday, January 07, 2010
Sprint Customer Service
Sprint is totally awesome! Let me describe my previous statement which is dripping with sarcasm. Sprint allowed access to my account 24 hours after I had changed all of my security questions and answers. This action was not so much completely malicious by the person who did it, but rather a great example of how your information may not be protected.
Having been on the phone with 800 different Sprint customer service reps, and even someone from "Dan's" office, all I get are very weak excuses that they did everything right. The only "bright spot" was a very nice lady in their fraud management department that confirmed that my timeline of events was completely accurate.
If you use Sprint, enjoy!
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