Whirlpool Customer Service

We ended up returning the washing machine mentioned in my "HDTV" post and continued shopping for soemthign a little larger. I was shocked at the amount of BS that goes into the production of washing machines these days. For example, there are two different way to measure the cubic feet of a modern washing machine. One uses basic math, LENGTH X WIDTH X HEIGHT = CFT. The other is this new IEC bogus measuring standard which makes them appear larger than they really are.

Anyway, I found a nice machine that holds 4.5 cubic feet but the reviews online say the agitator has a weird design. I went to look, and sure enough there is some weird raised fin at the bottom that looks like it would eat anything with a strap or belt toop or drawstring. As this seemed to be a simple fix from the manufacturer I wrote the following email:

Dear Sir or Madam,

My wife and I recently attempted to purchase a new washing machine and were unable to find a suitable match for our needs. Front-load technology appears to be immature and the size restrictions are a problem. We did find the WTW6200VW model but it appears to have one basic flaw. The agitator has a raised fin at the bottom that many people claim damages clothing that has straps, or is thin. Are there any plans to place a standard agitator in this unit in the near future? If so,we would like to know ASAP as this appears to be what we are looking for. Thank you for your time.

Best Regards,

"Captain Dude"

I thought that was pretty nice and an easy question, no would have been fine.

Dear "Captain Dude":

Thank you for contacting Whirlpool with your new product shopping questions! We appreciate your interest in our home appliances.

Unfortunately, there are no plans in the near future to change the agitator in the WTW6200SW. There are several motor speeds to handle a great many different types of clothing. Some clothing is just not right to be washed. Some actually should be hand washed if that is what is on the tag. There have been no issues with this washer that would cause it to change design.

There are as many people that like this model as there are that don’t prefer it. Everyone has their preferences. As long as you wash what can be washed in the machine, it does it’s job, clean the clothes.

Please let us know if you have any further questions. You are a valued customer and we appreciate your business.

Thank you for contacting Whirlpool. If you are interested in purchasing a Whirlpool kitchen product, please feel free to call our toll-free number at (866) 698-2538. The Whirlpool Loyalty Team is available to assist you Monday through Friday from 8am-8pm EST. Whirlpool's web site at http://www.Whirlpool.com offers several on-line services, such as product information, owner's manuals, and installation guides, for our consumers 24 hours a day 7 days a week.


Thank you,


Susan W.
Whirlpool Customer Loyalty Team
Whirlpool Customer eXperience Center

Hey jackass, thanks for the condescending tone and telling me what your opinion of the machine is. FYI, here's what people think about your POS.


http://www.amazon.com/review/product/B000ZIMOJ2/ref=dp_top_cm_cr_acr_txt?_encoding=UTF8&showViewpoints=1

http://shopping.yahoo.com/p:Whirlpool%20Cabrio%20WTW6200SW%20Washer:2002957313:page=user-reviews;_ylt=AnP6GyeZnaiuJ1yqy_ALEhgrDb4F

http://www.nextag.com/Whirlpool-Top-Loading-3-513766795/reviews-html

Next time a potential customer asks a question don't treat them like a toddler. Feel free to learn how to write as well.